Frequently Asked Questions

How do I know that my order has been delivered?

As soon as your flowers are delivered, we will send you a confirmation email.

How can I pay?

We accept payment methods on our website like Visa, and MasterCard cards, Stripe, and PayPal payment systems, Money Gram, Western Union, and PrivatBank international transfers.

What are delivery guarantees?

Our reputation is important to us, we guarantee the absolute honesty of our work. During the five years of the existence of our company, we have gained many regular customers who trust us. By placing an order on the site, you will automatically receive a copy of it by e-mail. In addition, you will be able to control all stages of your order in your account. You can be sure that we will deliver your gift to the recipient!

Do you make a delivery photo report?

Yes, we do. This is free of charge service. If the recipient agrees, we will take a picture of the person with the bouquet and send the photo to you (by e-mail or a message on WhatsApp, or Viber).

Is it possible to send the delivery anonymous?

Our delivery is always anonymous. You can write your name on the back of the postcard when ordering so that the recipient knows who the delivery is from.

I don't know the address. Can I send a bouquet?

Yes, the recipient's phone number will suffice. We contact and inform the recipient that we have a package gift for the person. We don’t say that delivery contains flowers to keep the surprise! Then we ask where and at what time it will be convenient to deliver the gift.

I want to attach a note to the bouquet. Is it possible?

Yes, it's free. When you place an order, write the text of the note, and we will add it to the bouquet.

Can I order flowers from any country?

Yes, you can order flowers from anywhere in the world. You just need to place an order on our website and pay for it. You can also contact our managers via online chat, by phone, or via Viber, WhatsApp, or Telegram.

How can I make changes to an order?

You can contact our manager (in a chat on the site, by phone, or by messengers), inform him of your order number and ask to make changes.

Is an out-of-town floral delivery possible?

Yes, it is possible. Check the delivery price with the manager in the online chat or by phone.

Is it possible to deliver flowers on the day of the order?

Yes, it is possible. We are ready to deliver your flowers within 3-4 hours after payment confirmation.